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Privacy policy

Last Updated: 18 August 2026

Moch Collective respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit mochcollective.com.au, place an order, contact us, subscribe to marketing or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

  1. WHO WE ARE

In this policy, “Moch Collective”, “we”, “our” and “us” refer to the registered Australian business name Moch Collective, based in Sydney, New South Wales, Australia.

MOCH may appear as product or visual branding.

Our contact details are provided at the end of this policy.

  1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us and may include:

  • identity information, such as your name;

  • contact information, such as your email address, telephone number, billing address and delivery address;

  • order information, including products, colours, quantities, order history, returns and customer-service records;

  • payment and transaction information, such as payment status, transaction identifiers and limited payment details made available by our payment providers;

  • account information, if customer accounts are offered;

  • communications and content you send to us, including emails, enquiries, reviews, survey responses, photographs and videos provided in connection with a product issue;

  • marketing preferences and information about your interactions with our messages;

  • website and device information, such as IP address, browser type, device identifiers, pages viewed, referral source and approximate location derived from an IP address;

  • cookie, analytics and advertising information, where those technologies are enabled; and

  • fraud-prevention, security and order-verification information.

Please do not send us sensitive information unless it is reasonably necessary and we have asked you to provide it.

Where payment is processed by Shopify Payments or another third-party payment provider, we do not ordinarily receive or store your complete credit or debit card number.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you place an order, create an account, complete a form, subscribe, contact us or make a claim;

  • automatically when you use our website, through cookies and similar technologies;

  • from Shopify and other ecommerce, payment, fraud-prevention, delivery, analytics, marketing or customer-service providers;

  • from a person who places an order on your behalf or sends a product to you; and

  • from publicly available sources or social media platforms when you interact with us there.

If you provide personal information about another person, you should have authority to provide it and, where appropriate, make this policy available to them.

  1. WHY WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION

We may handle personal information to:

  • process payments and accept, verify, fulfil and deliver orders;

  • provide order confirmations, shipping updates and transactional communications;

  • provide customer service and manage returns, refunds, replacements, complaints and product-safety matters;

  • operate, secure, troubleshoot and improve our website, products and business;

  • personalise website content and measure website or campaign performance;

  • send marketing communications where permitted by law;

  • detect, investigate and prevent fraud, misuse, security incidents and unlawful activity;

  • keep business, tax and transaction records;

  • enforce our Terms & Conditions and protect our legal rights; and

  • comply with legal and regulatory obligations, lawful requests and dispute-resolution processes.

If we cannot collect information reasonably needed for an order, we may be unable to process payment, deliver the product or respond to your request.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. This may not be practicable for purchases, delivery, refunds or requests that require identity verification.

  1. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

  • Shopify and providers that host or operate our ecommerce store;

  • payment processors, banks and buy-now-pay-later providers selected at checkout;

  • postal, courier, fulfilment and logistics providers;

  • information-technology, cloud-hosting, cybersecurity, fraud-prevention and customer-support providers;

  • email, SMS, analytics, advertising and marketing providers, where those services are enabled;

  • professional advisers, insurers, auditors and service providers;

  • regulators, courts, law-enforcement bodies or other parties where required or authorised by law;

  • a prospective purchaser, investor or adviser in connection with a proposed sale, restructure or transfer of all or part of our business, subject to appropriate confidentiality arrangements; or

  • another party with your consent or at your direction.

Some providers handle personal information under their own privacy policies and may act independently of Moch Collective for certain purposes. For example, a payment provider may use transaction information to meet fraud-prevention, anti-money-laundering or other legal obligations.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for privacy practices outside our reasonable control.

  1. SHOPIFY

Our store uses Shopify.

Shopify may collect and process customer personal information to provide storefront, checkout, payment, security, fraud-prevention, analytics and related services. Shopify may also process some information for its own purposes as described in its applicable privacy notices.

You can read more about Shopify’s handling of personal information through the privacy documentation available on Shopify’s website.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage and similar technologies.

Depending on the store settings and services enabled, these technologies may:

  • keep the website and checkout functioning;

  • remember preferences and cart contents;

  • protect accounts and transactions;

  • understand website use and performance;

  • measure marketing effectiveness; and

  • support personalised content or advertising.

Some cookies are necessary for the website to work. Other analytics or advertising technologies may be controlled through a cookie banner or privacy-preference tool where one is provided or legally required.

You can also adjust your browser settings to reject or delete cookies, although some website features may then not function correctly.

  1. MARKETING COMMUNICATIONS

We may send electronic marketing only where permitted by law. Where consent is required, we will seek it before sending marketing.

Marketing messages will identify Moch Collective and provide a functional way to unsubscribe. You may unsubscribe at any time using the link or instructions in a message or by contacting us.

We will action unsubscribe requests within the period required by law.

Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to manage an order, payment, delivery, product-safety issue or customer-service request.

  1. OVERSEAS DISCLOSURE AND PROCESSING

Some service providers process or store personal information outside Australia.

In particular, Shopify and its related providers may process data in countries including Canada, Singapore and the United States, as well as other countries in which Shopify, its affiliates or service providers operate.

Other providers selected by us or by you at checkout may process information in additional countries identified in their privacy policies. Provider locations and technical infrastructure can change over time.

Where Australian privacy law applies to an overseas disclosure, we will take steps required by law in the circumstances. Information handled overseas may also be subject to the laws of the relevant country.

  1. SECURITY

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include the use of reputable service providers, access controls, account protections and secure payment processing.

No method of transmission or electronic storage is completely secure. You should use a strong, unique password if customer accounts are offered and contact us promptly if you suspect unauthorised activity.

If a data breach occurs, we will investigate and take steps required under applicable law, including notification where the Notifiable Data Breaches scheme or another applicable requirement applies.

  1. RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide support, keep records required by law, resolve disputes, prevent fraud and enforce agreements.

Retention periods vary according to the type of information, legal requirements and business need.

When information is no longer required, we take reasonable steps to delete or de-identify it, subject to legal and technical limitations.

  1. ACCESS AND CORRECTION

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding.

In some circumstances, applicable law permits or requires us to refuse access or correction. If that occurs, we will provide any notice and reasons required by law.

  1. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, contact us using the details below and describe your concern. We may ask for further information needed to investigate.

We will acknowledge and investigate privacy complaints and respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner through oaic.gov.au.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations.

The current version will be published on our website with its last-updated date. Changes apply from publication unless otherwise stated.

  1. CONTACT US

For privacy questions, access or correction requests, or complaints, contact:

Moch Collective
Sydney, New South Wales, Australia
Website: mochcollective.com.au
Email: mochcollective@outlook.com